Order Management
Create, allocate, pick, pack, and ship customer orders with full lifecycle tracking.
Why this matters
eCommerce brands need sub-24hr fulfillment. The allocation engine reserves stock the moment an order lands, preventing overselling. For 3PLs managing multiple clients, order isolation ensures one client's rush orders don't cannibalize another's inventory. Smart routing eliminates the daily question of 'which orders go on trucks vs. carrier?' — the system decides automatically.
Who this is designed for
Roles
Platform Owner
Full system administrator with access to all tenants and configuration.
Business Owner
Manages business operations, billing, and high-level reporting.
Warehouse Manager
Oversees warehouse floor operations, staff, and inventory accuracy.
B2B Client
External client with self-service access to inventory, orders, and products.
Overview
How Order Management works
Order Management handles the complete lifecycle of customer orders — from creation through allocation, picking, packing, shipping, and delivery. It supports both manual order entry and integration-sourced orders.
The allocation engine checks available inventory and routes orders to the appropriate warehouse and carrier flow automatically. Once allocated, the system generates pick tasks and pushes them into the Task Center for floor workers.
Every status change — created, allocated, picked, packed, shipped, delivered — is captured as an event, so you always have a complete audit trail of what happened and when.
Key capabilities
What you can do
- Order intake (manual, API, CSV)
- Allocation & reservation
- Pick / pack / ship workflows
- Carrier label generation
- Order lifecycle audit trail
Related
Related modules
Auto-Allocation Engine
One-click inventory allocation that respects multi-warehouse rules and client affinity.
Learn more
Partial Order Splitting
Automatically splits orders when inventory is spread across multiple warehouses.
Learn more
Task Center
Centralized task queue for picks, putaways, counts, and custom warehouse jobs.
Learn more
Returns Dashboard
Process returns, inspect items, set disposition, and update inventory + billing in one step.
Learn more
See it live
Want to see Order Management in action?
A 30-minute demo walks through Order Management and the rest of the platform — tailored to your operation.